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FAQ

DOES PET CANVA JUST DO DOGS?
Absolutely not! We can use any animal and turn it into a one of a kind art masterpiece.

HOW LONG DOES SHIPPING TAKE?
Immediately after you place your order, your pet upload is sent to one of our artists. The artistic design takes about 3 days. Once the render is complete, we produce then ship your product. About 2-3 weeks for delivery is standard.


CAN I HAVE MORE THAN ONE PET ON MY PET CANVA PRODUCT?
We recommend one, BUT we understand that some pets are inseparable, so please email support@petcanva.com so we can work this out for you! The additional cost per pet would be $7, and you will pay for that post-purchase.

WHAT IF I DON'T LIKE MY ARTWORK?
We want you to be 100% satisfied and love the final render. If you ever have any issues with the design, you can contact us at support@petcanva.com and we will make it right considering you followed our photo guide.

If you do not follow our important photo guide, please be advised we cannot simply reach out to every customer that doesn't follow this. Our artists work directly from what you submit and will work to provide the best possible outcome! 

ALSO: keep in mind that these art pieces are printed onto products. Ink will print darker than the actual artwork, however we have not seen this to be too big of an issue.


CAN I EDIT MY ORDER AFTER IT WAS PLACED?
All changes must be made to an order within 1 hour after the time which it was placed. Keep in mind that we send your pet uploads to our artists directly after you purchase! 

DOES PET CANVA SHIP INTERNATIONALLY?
Yes, absolutely! We believe everyone, regardless of location, should be able to create get a one of a kind Pet Canva product with their pet on it and for that reason we ship to over 90 countries. International shipping will be calculated at checkout.

WILL MY PHOTO WORK?
We recommend photos in sunny or bright light (so we can catch details) and having your pet sit or stand up. Please see our Photo Guide for more information.